1. Subject of the Agreement
1.1. The Provider — Inlife Group LLP, hereinafter referred to as the «Company», grants the Customer (hereinafter the «Client») a non-exclusive right to use the doctor.nola software under the SaaS (Software-as-a-Service) model.
1.2. The scope of services is determined by the selected plan published on the website doctor.nola.kz.
1.3. The right of use is granted within the territory of the Republic of Kazakhstan.
2. Cost of Services and Payment Procedure
2.1. The cost of services is determined in accordance with the Company's current plans. Plans are published on the website and in the Client's personal account.
2.2. Payment is made in tenge (KZT) to the Company's settlement account or through integrated payment services.
2.3. The billing period is a calendar month or year (depending on the selected plan).
2.4. Services are deemed rendered upon expiration of the billing period. The acts of completed work are signed automatically unless the Client has submitted substantiated objections within 5 business days after the end of the period.
3. Term
3.1. The agreement is effective from the moment of invoice payment or activation of a paid plan.
3.2. The agreement is renewed automatically for each subsequent billing period until terminated by one of the parties.
3.3. The Client may terminate the agreement at any time through the personal account or by sending a notice to hello@nola.kz.
4. Refunds
4.1. If the Client terminates the agreement within 14 calendar days of the first payment, a full refund is made.
4.2. In the event of termination after 14 days, the cost of the unused days of the paid period is refunded on a pro-rata basis.
4.3. The refund is made within 10 business days to the same payment details from which the payment was received.
5. Rights and Obligations of the Parties
The Company undertakes to:
- Provide access to the services according to the selected plan
- Store the Client's data in accordance with the Privacy Policy
- Provide technical support in accordance with the plan
- Notify the Client of scheduled maintenance no later than 48 hours in advance
The Client undertakes to:
- Pay for the services in a timely manner
- Not transfer access to the account to third parties
- Use the service in accordance with the legislation of the Republic of Kazakhstan
- Obtain patients' consent to the processing of their personal data
6. Liability of the Parties
6.1. The Company's liability is limited to the amount paid by the Client for the last billing period.
6.2. The Company is not liable for:
- Medical decisions made on the basis of data from the platform
- The actions of the Client's employees
- Interruptions caused by force majeure (natural disasters, government restrictions, outages of communication channels on the providers' side)
7. Confidentiality
The parties undertake not to disclose confidential information obtained in the course of performing the agreement. For details, see the Privacy Policy.
8. Dispute Resolution
8.1. All disputes are resolved through negotiations.
8.2. If agreement cannot be reached, disputes are resolved in court at the Company's location.
8.3. The applicable law is the legislation of the Republic of Kazakhstan.
9. Company Details
Name: Inlife Group LLP
BIN: 170940025764
Director: Makhmutzhanov Dulat
Bank: Kaspi Bank JSC
Country: Republic of Kazakhstan
Email: hello@nola.kz